Your rights and legal questions
You own every rupiah in your account. Deposits are your property the moment they arrive; we hold them in a separate account, not mixed with our operating funds. Withdrawal is your right at any time, subject to identity and payment verification.
We delete personal data (name, email, contact details) within 30 days of closure. Transaction and deposit records are retained for seven years to comply with local financial reporting laws. You can request a data export before closure.
Yes. Open your account, go to settings, and select 'Download Account History'. You'll receive a CSV file with all deposits, withdrawals and game sessions. For a formal legal request, email our support team; we respond within 10 business days.
Open a dispute ticket in your account dashboard or contact live chat with details of the transaction. We investigate within 5 business days, review your account logs and payment records, and notify you of the outcome by email. Reversals are processed within 1–2 days.
We can freeze your account if we detect fraud, violation of our terms, or a legal hold. You'll receive notice by email within 24 hours, except where law enforcement requires immediate action. You may appeal via support chat within 14 days of notice.
Withdrawals are available to DANA, OVO, GoPay and QRIS where local law permits. Deposits via these methods settle instantly; withdrawals are verified and cleared within 1–4 hours on business days. Bank transfers depend on your local bank's processing time.
We share deposit and withdrawal data with your bank or payment provider only to complete and verify transactions. We do not sell your personal data to marketers or advertisers. Regulatory bodies may request data where law requires; you'll be notified where possible.
